CREATE A KIP TO TRACK CUSTOMER SATISFACTION

Question

Accepted Answer

Create a KPI to track customer satisfaction.

Define the metrics to measure customer satisfaction, such as Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT).
Set a target for the KPI based on industry benchmarks or company goals.
Collect feedback from customers through surveys, social media, or customer support interactions.
Analyze the data to identify trends and areas for improvement.
Regularly report on the KPI to stakeholders and take action to improve customer satisfaction.
Example: Set a target NPS score of 50 and collect feedback through quarterly surveys.
Example: Analyze customer support interactions to identify common issues and implement solutions.
Example: Monitor social media for customer feedback and respond promptly to negative comments.

Popular interview questions of Senior Data Analyst