Tell me about yourself & how u will handle customer complaint.

Question

Accepted Answer

I am an experienced Floor Manager with a strong focus on customer satisfaction. I handle customer complaints by actively listening, empathizing, and finding appropriate solutions.

I actively listen to customers to understand their concerns.
I empathize with customers and acknowledge their frustrations.
I find appropriate solutions to resolve customer complaints.
I ensure follow-up with customers to ensure their satisfaction.
I train and empower my team to handle customer complaints effectively.
Example: A customer complains about a faulty product. I listen attentively, apologize for the inconvenience, and offer a replacement or refund. I follow up with the customer to ensure their satisfaction.
Example: A customer is unhappy with the service received. I empathize with their frustration, investigate the issue, and provide a solution that exceeds their expectations. I follow up to ensure their continued satisfaction.

Tell me about yourself & how u will handle customer complaint.

Popular interview questions of Floor Manager

Top HR questions asked in Phoenix Shopping Mall Floor Manager

Tell me about yourself &amp; how u will handle customer complaint.

Popular interview questions of Floor Manager

Top HR questions asked in Phoenix Shopping Mall Floor Manager

Tell me about yourself & how u will handle customer complaint.