How would you handle a customer who received broken furniture the day before their wedding?

Question

Accepted Answer

Offer immediate assistance to replace the broken furniture and ensure timely delivery before the customer's marriage.

Apologize for the inconvenience caused and assure the customer that the issue will be resolved as soon as possible.
Ask for pictures of the broken furniture to assess the damage and expedite the replacement process.
Offer a temporary solution such as renting furniture until the replacement arrives.
Ensure timely delivery of the replacement furniture before the customer's marriage.
Follow up with the customer to ensure their satisfaction and address any further concerns.