OutworX Support Engineer Interview Questions and Answers

Q1. What can you tell me about SCCM technology?
Ans. 
SCCM (System Center Configuration Manager) is a software management suite developed by Microsoft for managing large groups of computers running Windows OS.
• SCCM allows for remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory.

• It helps organizations to manage their IT infrastructure more efficiently and securely.

• SCCM integrates...read more
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Q2. What is Active Directory and how does it function?
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, groups, and more

• Allows for authentication and authorization of users and computers

• Enables administrators to manage and secure network resources

• Supports features like Group Policy, LDAP, and Kerberos authentication
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Q1. Communication skills
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Q2. Personal information about studies and family
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ARTIFICAIL INTELLIGENCE

BASED ON LOGICAL THINKING

Q1. Support L1,L2 Technical round AWS
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Q2. Salary
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Q1. Tell us about yourself
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a passion for troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Strong communication skills to effectively communicate with users and IT teams

• Certified in ITIL and CompTIA A+

• Experience in setting up and configuring new hardware
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Just basic questions from Averages,time and work etc..

Q1. Name, College you studied, where are you from, percentage and some basic hr questions
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Q1. What are your strength and weaknesses?
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Q1. Basic question about you and your last company
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Q1. How to fix system hang without restarting
Ans. 
To fix system hang without restarting, try these steps.
• Check for any running processes that may be causing the hang and end them

• Clear temporary files and cache

• Update drivers and software

• Run a virus scan

• Check for any hardware issues

• Try a system restore to a previous point

• Use command prompt to run system file checker (sfc /scannow)
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Q1. Finnone master activity
Ans. We have support finnone master as per business requirement
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Q2. LOS production support,
Ans. We have handle all LOS issue and taken necessary action my end as well co ordinate with vendor
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Q3. LMS production support
Ans. Reschedule cases,knock off,manual advice,closer cases,add and modified applicant, co applicant and guarentor,mobile number change request,service branches change,downsize cases LOS and LMS
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