Explain ITIL in brief ? what is service and incident and all

Question

Accepted Answer

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management.

ITIL is a framework that outlines best practices for IT service management.
It focuses on aligning IT services with the needs of the business.
ITIL defines processes for service design, transition, operation, and continual improvement.
A service in ITIL is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
An incident in ITIL is an unplanned interruption to an IT service or a reduction in the quality of an IT service.
ITIL also covers aspects like problem management, change management, and service level management.

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