Imagine a client has a special request to double the volume for upcoming month with the same available resources. How would you handle it?

Question

Accepted Answer

Assess the feasibility and impact of the request, communicate with the client and team, and devise a plan to meet the increased volume.

Evaluate the current workload and capacity of the team and resources
Assess the impact of the increased volume on the quality of service and delivery timeline
Communicate with the client to understand the reason for the request and negotiate a feasible solution
Collaborate with the team to devise a plan to meet the increased volume, such as hiring additional resources or redistributing workload
Monitor the progress and adjust the plan as necessary to ensure successful delivery

Popular interview questions of Service Delivery Leader