How do you handle objections from customers during the sales process?

Question

Accepted Answer

I address objections by actively listening, empathizing, providing solutions, and overcoming concerns to ensure customer satisfaction.

Listen attentively to understand the customer's concerns
Acknowledge the objection and show empathy towards the customer's perspective
Provide relevant information or solutions to address the objection
Highlight the benefits or advantages of the product/service to overcome objections
Ask open-ended questions to uncover underlying reasons for objections
Handle objections confidently and professionally to build trust with the customer

Accepted Answer

"When faced with objections from customers, I listen carefully to understand their concerns and address them by highlighting the features and benefits of the product. I strive to build rapport and trust with the customer by providing accurate information and offering solutions that meet their needs."

How do you handle objections from customers during the sales process?

Top Maruti Suzuki Relationship Manager interview questions & answers

Popular interview questions of Relationship Manager

Top HR questions asked in Maruti Suzuki Relationship Manager