1. You are a CEO of call centre company. You could see cost of running the call centre is rising from last 3 months. Figure out reason for rising cost.

Question

Accepted Answer

Possible reasons for rising costs in a call center company

Increased call volume leading to higher staffing costs
Higher turnover rates resulting in increased training and recruitment expenses
Upgrades in technology or software leading to higher expenses
Increased average handle time per call leading to higher costs
Rising utility costs for running the call center

Accepted Answer

There are multiple reasons for the rising cost:
1. The place of business area may be affected due to some calamities.
2. Short tenuity of the employees or employers may find it difficult to retain the employee.

1. You are a CEO of call centre company. You could see cost of running the call centre is rising from last 3 months. Figure out reason for rising cost.

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