LanceSoft Client Servicing Executive Interview Questions and Answers

To check the quantity and quality, one can use various methods such as inspections, sampling, testing, and monitoring.

• Perform inspections to visually assess the quantity and quality of the product or service.

• Conduct sampling by selecting a representative sample from the total quantity and evaluating its quality.

• Perform testing using appropriate techniques and equipment to measure the quality of the product or service.

• Implement monitoring systems to continuously assess the qua...read more

To calculate rows and columns, count the number of rows and columns in a table or matrix.

• Count the number of rows by counting the horizontal lines in the table or matrix.

• Count the number of columns by counting the vertical lines in the table or matrix.

• Ensure that each row has the same number of columns for accurate calculation.

Laptop speed can be checked by analyzing its hardware specifications and running performance tests.

• Check the processor speed and number of cores.

• Inspect the amount of RAM installed.

• Examine the storage type and capacity.

• Run benchmark tests to measure performance.

• Monitor the laptop's temperature during heavy usage.

• Consider the operating system and software optimization.

• Compare the laptop's performance with similar models.

Screen sharing is the process of sharing your computer screen with others remotely, allowing them to view and interact with your screen in real-time.

• Screen sharing enables collaboration and communication between individuals or teams located in different places.

• It is commonly used in online meetings, webinars, and remote support sessions.

• Screen sharing can be done through various software applications or platforms, such as Zoom, Microsoft Teams, or Google Meet.

• During screen sh...read more

The question is about Excel shortcuts and formulas.

• Excel shortcuts can help improve efficiency and productivity.

• Formulas in Excel are used to perform calculations and manipulate data.

• Some commonly used Excel shortcuts include Ctrl+C for copy, Ctrl+V for paste, and Ctrl+S for save.

• Examples of Excel formulas include SUM for adding up numbers, IF for conditional statements, and VLOOKUP for searching and retrieving data.

• Knowing Excel shortcuts and formulas can be beneficial in va...read more

Screen sharing in laptop for client servicing

• Screen sharing allows the client servicing executive to remotely view and control the client's laptop screen

• It helps in troubleshooting technical issues, providing demonstrations, and offering remote support

• Screen sharing software like TeamViewer, Zoom, or AnyDesk is commonly used

• The executive can guide the client by highlighting areas on the screen, sharing files, or taking control of the mouse and keyboard

• Screen sharing enhances ...read more