What would you do if a student's parent complaints that they have an internet issue

Question

Accepted Answer

Listen to the complaint and provide possible solutions to resolve the issue.

Acknowledge the parent's concern and assure them that you will look into the matter.
Ask the parent to provide more details about the internet issue, such as the type of problem they are facing and the device they are using.
Suggest troubleshooting steps that the parent can try, such as resetting the router or checking the internet connection.
If the issue persists, offer alternative solutions such as providing the student with offline materials or rescheduling the class.
Follow up with the parent to ensure that the issue has been resolved.

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