What will you do if there is a problem on tour? How will you handle that situation or guest?

Question

Accepted Answer

I will assess the situation, communicate effectively, and implement solutions to ensure a positive experience for all guests.

Assess the situation quickly to understand the problem's nature and severity.
Communicate transparently with guests, keeping them informed about any changes or delays.
Implement immediate solutions, such as arranging alternative transportation if a bus breaks down.
Remain calm and composed to instill confidence in guests during stressful situations.
Follow up with guests after resolving the issue to ensure their satisfaction and gather feedback.

Accepted Answer

I will contact our official helpline number. If not then other helpline number

Accepted Answer

If any emergency or situation occurs first I will relax them giving support and suraity that all will well