How to handle costumer

Question

Accepted Answer

Handling customers involves effective communication, empathy, problem-solving, and providing excellent service.

Listen actively to understand customer needs and concerns.
Show empathy and understanding towards customers' frustrations or issues.
Communicate clearly and professionally, using positive language.
Offer solutions or alternatives to resolve customer problems.
Provide prompt and efficient service, ensuring customer satisfaction.
Handle difficult or irate customers calmly and professionally.
Follow up with customers to ensure their issues are resolved.
Continuously improve customer service skills through training and feedback.
Examples: Apologizing for a delayed delivery and offering a discount, patiently assisting a confused customer with product instructions, resolving a billing dispute by investigating and providing a fair resolution.

Accepted Answer

1st understand customer problem and give resolution after problem understand

Popular interview questions of Senior CSA