What do you know about customer satisfaction

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Customer satisfaction refers to the level of satisfaction customers feel towards a product or service provided by a company.

Customer satisfaction is crucial for business success as it leads to customer loyalty and repeat business.
It is measured through surveys, feedback forms, online reviews, and customer interactions.
Companies use customer satisfaction scores like Net Promoter Score (NPS) to gauge customer satisfaction levels.
Improving customer satisfaction involves addressing customer complaints, providing excellent customer service, and delivering high-quality products or services.
Happy customers are more likely to recommend the company to others and become brand advocates.

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