10+ Sagar Super Market Interview Questions and Answers

BSOD is a Windows error screen displayed when the system encounters a critical error that it cannot recover from.

• BSOD is commonly caused by hardware failures, driver issues, or software conflicts.

• To resolve BSOD errors, one can try restarting the computer, updating drivers, running system diagnostics, or performing a system restore.

• Examples of BSOD errors include 'IRQL_NOT_LESS_OR_EQUAL' and 'KERNEL_SECURITY_CHECK_FAILURE'.

DNS (Domain Name System) is a system that translates domain names to IP addresses, while DHCP (Dynamic Host Configuration Protocol) assigns IP addresses to devices on a network.

• DNS resolves domain names to IP addresses, allowing users to access websites using human-readable names (e.g. www.google.com)

• DHCP dynamically assigns IP addresses to devices on a network, simplifying network administration and reducing the risk of IP address conflicts

• DNS typically uses port 53 for both...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Enables administrators to assign policies, deploy software, and apply updates across the network

• Facilitates single sign-on for users to access various resources within the network

• Supports group policies for controlling user access and permissions

SLA stands for Service Level Agreement in ServiceNow, defining agreed upon levels of service between provider and customer.

• SLA in ServiceNow sets expectations for response and resolution times for incidents and requests

• It helps in measuring and improving service performance

• SLAs can be customized based on the criticality of services or customers

• Example: SLA for critical incidents may require a response within 1 hour and resolution within 4 hours

P1, P2, and P3 represent the priorities assigned to tickets in ticketing tools.

• P1 represents the highest priority level, usually for critical issues that require immediate attention.

• P2 represents a medium priority level, for issues that need to be resolved in a timely manner but are not critical.

• P3 represents the lowest priority level, for minor issues or requests that can be addressed when time permits.

Office 365 offers different licenses including Business, Enterprise, Education, and Government plans.

• Business plans include Business Basic, Business Standard, and Business Premium

• Enterprise plans include E1, E3, and E5

• Education plans include A1, A3, and A5

• Government plans include G1, G3, and G5

Patch management in Windows Server involves regularly applying updates and patches to ensure system security and stability.

• Regularly applying updates and patches to Windows Server to address security vulnerabilities

• Testing patches in a non-production environment before deploying to production servers

• Automating patch deployment using tools like WSUS or SCCM

• Creating a patch management policy to define procedures for patching servers

• Monitoring patch compliance and ensuring all s...read more

Incident management involves responding to and resolving unplanned events that disrupt IT services. Change management is the process of controlling changes to IT systems.

• Incident management focuses on restoring normal service operation as quickly as possible.

• Change management ensures that changes to IT systems are implemented in a controlled and coordinated manner.

• Examples of incidents include server crashes, network outages, and software failures.

• Examples of changes include ...read more

Manually configure Outlook for data backup by setting up a PST file.

• Open Outlook and go to File > Account Settings > Account Settings.

• Click on the Data Files tab and then Add to create a new PST file.

• Choose a location to save the PST file and set a name for it.

• Select the folders you want to backup by dragging them into the new PST file.

• Regularly export the PST file to ensure data backup is up to date.