When handling aggressive customers, it is important to remain calm, listen actively, empathize, and offer solutions.

• Stay calm and composed

• Listen actively and let the customer vent

• Empathize with the cu...read more

Just ask customer that we are here for meeting purpose and not demanding any money from you and try to leave that place as soon as possible.

1. Explain the steps and I will take to solve the problem.

First of all introduce me alongwith the customer, then the matter politely convince through any grammatical figure

Mahatma Gandhi said a customer is the most important visitor for every organization and he is not depend on us, we are depend on him, so i think this is golden line and we need to follow this, if cust...read more