Hyundai Motor India Limited Customer Service Executive Interview Questions and Answers

Q1. What did you studied
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Q2. Where are you from
Ans. 
I am from a small town in the Midwest known for its friendly community and beautiful scenery.
• I grew up in a close-knit community where everyone knows each other.

• The town is surrounded by lush green forests and rolling hills.

• Despite its small size, the town has a strong sense of community and pride.

• I have fond memories of spending summers swimming in the local lake and hiking in the nearby mountains.
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Q3. What's your family back ground
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My family background is diverse and includes a mix of cultures and traditions.
• My family is multicultural, with members from different countries and backgrounds.

• We celebrate a variety of holidays and traditions from different cultures.

• Family gatherings often involve a blend of cuisines and languages.

• There is a strong emphasis on education and career success in my family.

• We prioritize communication and support within our
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Q4. What's your current position
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I am currently working as a Customer Service Representative at XYZ Company.
• Handling customer inquiries and resolving issues

• Providing product information and assistance

• Processing orders and returns

• Maintaining customer satisfaction and retention
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Q5. Where is your payslips
Ans. 
My payslips are stored electronically in the company's HR system.
• My payslips are stored electronically in the company's HR system

• I can access my payslips by logging into the employee portal

• If needed, I can provide printed copies of my payslips
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Q1. I hope BMW is a good
Ans. Thare are caring and marketing exilent in BMW company
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Q2. Bmw car is amazing but value is down in market
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Q3. When I see bmw my heart say amazing 😍🤩...
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AT THE ENVIRONMENT FOR PASSINATE WORKER

Q1. Basic questions- tell me about yourself.
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Q2. How you will tackle angry customers?
Ans. 
I will listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their complaints

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Remain calm and professional

• Follow up with the customer to ensure their satisfaction
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Q3. How u will tackle if customer is screaming and his vehicle is not ready?
Ans. 
I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.
• Listen actively to the customer's concerns and acknowledge their frustration.

• Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.

• Offer a solution such as a loaner car or a discount on the service.

• Follow up with the customer to ensure their satisfaction and address any further ...read more
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Q4. If customer is getting your calls again and again ,so he started shouting .what you will do?
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Q5. How soon you can join?
Ans. 
I can join within 2 weeks.
• I am currently serving a notice period of 2 weeks.

• I have completed all my pending projects and can start immediately.

• I am flexible with the joining date and can adjust as per the company's requirement.
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Q6. Why you want to come in automobile sector.?
Ans. 
I am passionate about the automobile industry and its impact on people's lives.
• Fascinated by the advancements in automotive technology

• Enjoy working with people and helping them find the right vehicle

• Thrilled by the fast-paced and dynamic nature of the industry

• Believe in the importance of building strong customer relationships

• Excited about contributing to the growth and success of automobile companies
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Q1. Tell me something about yourself?)
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Basic general knowledge test

Q1. What are your goals for future ??
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