What is UPT? KPI? How do you handle fuzzy customer?

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UPT stands for Units Per Transaction and KPI stands for Key Performance Indicator. Handling fuzzy customers involves active listening and problem-solving skills.

UPT measures the average number of items purchased per transaction, which is a key metric for sales performance.
KPIs are specific metrics used to evaluate the success of an individual or team in achieving goals.
To handle fuzzy customers, actively listen to their concerns, empathize with their situation, and offer solutions to address their needs.
Examples of handling fuzzy customers include offering alternative products, providing discounts, or escalating the issue to a manager if necessary.

What is UPT? KPI? How do you handle fuzzy customer?

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