This is an Consumer Durable Loan department how do you manage customers

Question

Accepted Answer

In the Consumer Durable Loan department, customers are managed by providing personalized assistance, efficient loan processing, and excellent customer service.

Offer personalized assistance to customers based on their specific needs and financial situation
Ensure efficient loan processing by collecting and verifying all necessary documents
Provide clear and transparent information about loan terms, interest rates, and repayment options
Offer competitive loan rates and flexible repayment plans to attract and retain customers
Resolve customer queries and concerns promptly and professionally
Maintain regular communication with customers to keep them informed about their loan status
Build strong relationships with customers to enhance customer loyalty and generate referrals
Handle customer complaints and escalations with empathy and a focus on finding satisfactory solutions

Accepted Answer

This a paper finance I will speak the customer and convince him No cost emi i will say

This is an Consumer Durable Loan department how do you manage customers

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