Life cycle of an incident, few are situation based basically to see your escslation nature & self managing prob without any supervision to own the cust incident like it's your own issue and how you are expediting it for it's resolution, any improvement you did wht was that and how did u success in that, what is Kpi and its significancece, RACI model, priority determination, imp info during incident logging and while sending communication to stake holders.(Excuse Typos)