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Gfm Retail Customer Support Executive Interview Questions and Answers

Updated 28 Feb 2021

Gfm Retail Customer Support Executive Interview Experiences

1 interview found

Interview Questionnaire 

5 Questions

  • Q1. Why are u so interested in customer support?
  • Q2. How was ur reply if customer got irated for some issue related?
  • Ans. 

    I would apologize for the inconvenience and assure the customer that I will do my best to resolve the issue.

    • Acknowledge the customer's frustration and apologize for the inconvenience.

    • Listen actively to the customer's concerns and empathize with their situation.

    • Offer a solution or escalate the issue to a higher authority if necessary.

    • Thank the customer for bringing the issue to your attention and assure them that you wi...

  • Answered by AI
  • Q3. Are you ok with weekend shifts, no weekoffs Or leaves allocated for weekends as this is a meat industry, so are u ok with it??
  • Q4. Why u left ur previous organisation??
  • Q5. R u willing to do extra time if situation demands depending on the work flow??

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
-
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Sep 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Your strength and Weaknesses
  • Ans. 

    I excel in communication and empathy, but I sometimes struggle with time management under pressure.

    • Strength: Excellent communication skills - I can clearly convey information and actively listen to customer needs.

    • Example: In my previous role, I resolved a complex issue for a customer by patiently listening and providing step-by-step guidance.

    • Weakness: Time management - I occasionally find it challenging to prioritize t...

  • Answered by AI
  • Q2. Previous experience in customer support
  • Ans. 

    I have over three years of experience in customer support, focusing on resolving issues and enhancing customer satisfaction.

    • Handled customer inquiries via phone and email, achieving a 95% satisfaction rate.

    • Resolved complex issues by collaborating with technical teams, reducing resolution time by 30%.

    • Trained new team members on customer service protocols, improving team efficiency.

    • Implemented feedback mechanisms to gath...

  • Answered by AI
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Have you completed any advanced taxation courses or studies?
  • Ans. 

    Yes, I have completed advanced taxation courses and studies.

    • I have completed courses in advanced tax planning strategies

    • I have studied complex tax laws and regulations

    • I have practical experience in preparing tax returns for high-net-worth individuals and businesses

  • Answered by AI
  • Q2. What are your strengths?
  • Ans. 

    My strengths include attention to detail, strong analytical skills, and ability to work well under pressure.

    • Attention to detail: I have a keen eye for spotting errors and ensuring accuracy in financial reports.

    • Strong analytical skills: I am able to analyze complex financial data and provide valuable insights for decision-making.

    • Ability to work well under pressure: I thrive in fast-paced environments and can effectively

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Basic questions related to site
  • Q2. Basic answers related to site
Round 2 - HR 

(2 Questions)

  • Q1. Basic questions related to site
  • Q2. Basic answers related to site

Interview Preparation Tips

Interview preparation tips for other job seekers - Those who have good technical skills in civil engineering field surely they will hire you.
Nice team

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Regarding education.
  • Q2. Regarding personal interests.
  • Q3. What kind of person you are?
  • Q4. About future plan.
  • Q5. Looking for long term or short term goals??
  • Q6. At the end about HRM (payroll,job description, onboarding process etc)

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice is to be honest whenever you speak the truth you feel the confidence within you and this is the main thing.
Don't panic take the interview as normal conversation like you are just telling about yourself to the other person that's it interview is not a big deal.
Voice should be powerful not low otherwise the interviewer will think that you are not taking it serious.
be professional use professional words.
All the best for your interview.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Technical 

(6 Questions)

  • Q1. Route Knowledge
  • Q2. Freight Calculation
  • Q3. Freight Negotiation
  • Q4. Driver Cordination
  • Q5. Personal Information
  • Q6. Who do you do Transporters Cordination
Round 2 - HR 

(2 Questions)

  • Q1. SALARY Negotiation
  • Q2. Joining date and Notice period

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview will be very smooth if do you have a confidence and knowledge,Just give Your best .
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Can you brief me about you?
  • Ans. Speak about you self , Your name, where you belongs from, where you residing currently, about your family and about your highest qualifications, about your experience and hobbies and interests and swot analysis etc.
  • Answered Anonymously
  • Q2. Do you know about KPIs?
  • Ans. 

    Yes, KPIs are Key Performance Indicators used to measure the success of a business or individual in achieving their goals.

    • KPIs are specific metrics used to track progress towards a goal

    • They can be financial, such as revenue or profit margins, or non-financial, such as customer satisfaction or employee engagement

    • KPIs should be relevant, measurable, and actionable

    • Examples of KPIs in retail sales include sales per square ...

  • Answered by AI
  • Q3. Why do you want to join?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just focus on your job description and work on it for your interview early and what skill are you have focus on it apply job accordingly and be confident and be a active listener and good speaker
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Store operations
  • Q2. Sales how to gain
  • Q3. Reports and handling stores
  • Q4. How you manage the problems
  • Ans. 

    I manage problems by identifying the root cause, developing a plan, and effectively communicating with the team.

    • Identify the root cause of the problem

    • Develop a plan to address the problem

    • Communicate the plan and expectations to the team

    • Monitor progress and make necessary adjustments

    • Provide support and guidance to team members

    • Evaluate the effectiveness of the solution

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic of retail. Operations related, how to gain sales, marketing
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Can you negotiate your salary

I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Overall experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for technical operations questions

Gfm Retail Interview FAQs

How to prepare for Gfm Retail Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Gfm Retail. The most common topics and skills that interviewers at Gfm Retail expect are customer support, Customer Service, voice process, Customer Relationship and English.

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Gfm Retail Customer Support Executive Salary
based on 5 salaries
₹1.8 L/yr - ₹2.6 L/yr
17% less than the average Customer Support Executive Salary in India
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