How to realize customer to talk

Question

Accepted Answer

To realize customer to talk, build rapport, ask open-ended questions, listen actively, and show empathy.

Build rapport by finding common ground and showing genuine interest in the customer.
Ask open-ended questions that encourage the customer to share their thoughts and feelings.
Listen actively to what the customer is saying and show that you understand by paraphrasing or summarizing their points.
Show empathy by acknowledging the customer's concerns and offering solutions that address their needs.
Use positive body language and tone of voice to create a welcoming and comfortable environment for the customer.
Provide relevant information and insights that add value to the conversation and demonstrate your expertise.
Follow up with the customer after the conversation to show that you care about their satisfaction and are committed to building a long-term relationship.

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