A customer demands a feature or service your platform doesn't currently offer. How do you handle this request?

Question

Accepted Answer

Thank them for the suggestion and explain any limitations or plans for future updates.

Acknowledge the customer's request and thank them for their feedback.
Explain any current limitations or constraints that prevent the feature from being implemented.
Share any plans for future updates or improvements that may address the customer's request.
Offer alternative solutions or workarounds if available.
Maintain open communication with the customer to keep them informed of any progress or changes.

Accepted Answer

First of all i will thank the customer for the suggestion and the explain any current demand or limitations and outline any future plans for updates if applicable and i will be transparent and honest with the customer about what is easily available and one more important thing and i’ll pass the customers suggestions along the team for future consideration and i will appreciate his understanding