What are inbound and outbound calls?

Question

Accepted Answer

Inbound calls are received by the company, while outbound calls are made by the company.

Inbound calls are from customers or clients to the company.
Outbound calls are from the company to customers or clients.
Inbound calls are usually related to customer support or sales.
Outbound calls are usually related to sales or marketing.
Examples of inbound calls include customer inquiries, complaints, and support requests.
Examples of outbound calls include telemarketing, follow-up calls, and sales calls.

Accepted Answer

Inbound calls are received by the company, while outbound calls are made by the company.
Inbound calls are from customers or clients to the company.
Outbound calls are from the company to customers or clients.
Inbound calls are usually related to customer support or sales.

Outbound calls are usually related to sales or marketing.

Examples of inbound calls include customer inquiries, complaints, and support requests.

Examples of outbound calls include telemarketing, follow-up calls, and sales calls

What are inbound and outbound calls?

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