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FIS Senior Customer Service Associate Interview Questions and Answers
Updated
2 Oct 2024
1 interview found
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Anonymous
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Sep 2024.
3 Interview Rounds
1
Aptitude Test Round
Pronunciation and communication skills were checked
2
Technical Round (4 Questions)
- Q1. Introduction about yourself View Answers (1)
- Q2. Why left the last job View Answers (1)
- Q3. Work experience Add Answer
- Q4. Speak for 2 mins about childhood memories View Answers (1)
3
HR Round (1 Question)
- Q1. Salary discussion Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Just be calm and rock it
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about FIS?
Ask anonymously on communities.
Interview questions from similar companies
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via LinkedIn and was interviewed in Sep 2024.
2 Interview Rounds
1
Assignment Round
Online assessment that you have to do before the actual interview
2
HR Round (2 Questions)
- Q1. Tell me about yourself View Answers (1)
- Q2. Why did you leave your past job View Answers (1)
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed in Oct 2023.
3 Interview Rounds
1
Aptitude Test Round
Drafting a mail, vocabulary and reasoning
2
HR Round (1 Question)
- Q1. HR may ask about the previous work experience and relevant questions Add Answer
3
Technical Round (2 Questions)
- Q1. Explain a situation where you had to convince a tough customer. Add Answer
- Q2. Explain a situation where you had to take your own call when leads were not available. Add Answer
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed in Feb 2023.
1 Interview Round
1
Technical Round (2 Questions)
- Q1. Customer support executive View Answers (1)
- Q2. Customer services is important Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Job is very important part of life phone pay es biggest company of the world
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Jun 2023.
1 Interview Round
1
HR Round (5 Questions)
- Q1. Tell me about your self ? Add Answer
- Q2. Tell me about your last weekend ? Add Answer
- Q3. Where do you see yourself in 5 years ? Add Answer
- Q4. What do you know about online transaction ? View Answers (1)
- Q5. What do you know about paytm? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - do not hesitate while doing interview in paytm and read all the relevant questions and do prsctice than go for it
Interview experience
Excellent
Difficulty level
Hard
Duration
2-4 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Aug 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
Decent aptitude knowledge test.
3
Coding Test Round
Relevant coding knowledge test
4
HR Round (1 Question)
- Q1. Basics questionnaire Add Answer
Interview experience
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via LinkedIn and was interviewed in Mar 2024.
2 Interview Rounds
1
Aptitude Test Round
It's nice one to be honest
2
One-on-one Round (1 Question)
- Q1. Tell me about yourself Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - work on communication skills
I applied via Job Fair
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Technical Round (2 Questions)
- Q1. Phonepe customer care service Add Answer
- Q2. Phonepe customer care number XXXXX Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Phonepe customer care all problem solve XXXXX
I applied via Naukri.com and was interviewed in Feb 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (4 Questions)
- Q1. Tell me about yourself. View Answers (2)
- Q2. What are your salary expectations? View Answers (1)
- Q3. Why should we hire you? Add Answer
- Q4. What are your strengths and weaknesses? View Answers (1)
Interview Preparation Tips
Topics to prepare for Paytm Customer Care Executive interview:
- Customer Service
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
-
I applied via Referral and was interviewed in Jan 2024.
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Payments processing Add Answer
- Q2. Disputes and claims Add Answer
FIS Interview FAQs
How many rounds are there in FIS Senior Customer Service Associate interview?
FIS interview process usually has 3 rounds. The most common rounds in the FIS interview process are Aptitude Test, Technical and HR.
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People are getting interviews through
based on 1 FIS interview
Referral
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
Join FIS Advancing the way the world pays, banks and investments
Interview Questions from Similar Companies
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13%
more
than the average Senior Customer Service Associate Salary in India
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FIS Senior Customer Service Associate Reviews and Ratings
based on 4 reviews
Rating in categories
|
Senior Software Engineer
2.8k
salaries
|  ₹7.8 L/yr - ₹29 L/yr |
|
Software Engineer
1.8k
salaries
| ₹4.1 L/yr - ₹15.6 L/yr |
|
Lead Engineer
738
salaries
| ₹7.3 L/yr - ₹26.4 L/yr |
|
Team Member
705
salaries
| ₹1.4 L/yr - ₹6 L/yr |
|
Senior Leader Engineer
656
salaries
| ₹9.9 L/yr - ₹30.5 L/yr |
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