How do you tackle with customer complaint,how you plan your service call

Question

Accepted Answer

I address customer complaints by actively listening, empathizing, and providing timely solutions. I plan service calls by prioritizing urgent issues and scheduling appointments efficiently.

Listen attentively to the customer's complaint and show empathy towards their situation
Ask clarifying questions to fully understand the issue and gather necessary information
Provide timely updates on the status of the service call and set clear expectations with the customer
Prioritize urgent issues and schedule appointments efficiently to maximize productivity
Follow up with the customer after the service call to ensure satisfaction and address any additional concerns

How do you tackle with customer complaint,how you plan your service call

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