What are challenges you have faced while managing a team and serving an angry client?

Question

Accepted Answer

Dealing with angry customers the challenge comes from reaching a satisfying conclusion for everyone involved, calmly and efficiently. There are many reasons a customer may be angry but regardless of the cause it's your team's job to handle the situation properly.

Accepted Answer

Dealing with angry customers

The challenge comes from reaching a satisfying conclusion for everyone involved, calmly and efficiently. There are many reasons a customer may be angry but regardless of the cause it's your team,s job to handle the situation properly.

Accepted Answer

I detailed my answer with precise details (examples) about the challenges I faced with the team I worked with in the past. Also, a situation where the client is unsupportive in the acceptance of the feature delivery.

I always remain calm and try to have a fruitful discussion with the team and client to overcome the situation we are in. Arrange one-to-one discussions with the team members to understand their part of problem and cooperate with them so that they can do their job with a relaxed mindset and not in pressure of delivery. A client is definitely a priority and must be taken seriously which is why I have to keep my team aligned with the delivery timelines and try to work with them or any other teams to get the work done on time.

What are challenges you have faced while managing a team and serving an angry client?

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