What is ITIL and its process

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Accepted Answer

ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management.

ITIL is a framework that provides guidelines for IT service management
It consists of five core publications covering various IT processes such as incident management, problem management, change management, etc.
ITIL processes are designed to help organizations deliver high-quality IT services to their customers
ITIL promotes a customer-centric approach and continuous improvement in IT service delivery
Examples of ITIL processes include incident management - to restore normal service operation as quickly as possible, and change management - to control the lifecycle of all changes

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