Eli Lilly and Company Associate Consultant Interview Questions and Answers

I would address conflicts by actively listening, understanding all perspectives, and finding a mutually beneficial solution.

• Listen to all parties involved to understand their perspectives

• Identify the root cause of the conflict

• Encourage open communication and dialogue

• Seek a mutually beneficial solution through compromise or mediation

• Follow up to ensure resolution and prevent future conflicts

Handled a major customer complaint by escalating to management and coordinating a resolution.

• Identify the root cause of the escalation

• Communicate effectively with all parties involved

• Collaborate with relevant teams to find a solution

• Provide regular updates to the customer and management