How you deal with angry customer?

Question

Accepted Answer

When dealing with an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure satisfaction.

Remain calm and composed
Empathize with the customer's concerns
Actively listen to understand their issue
Apologize for any inconvenience caused
Offer a solution or assistance
Follow up to ensure customer satisfaction

Accepted Answer

First of all. I will ask the customer why he is angry ! What problem he faced. If the problem is happened from company side first thing i will say sorry for bad experience Then i will try to explain the rules and regulations from company which need to follow . but i will make sure the customer to calm down and make sure customer to understand the policies.

Accepted Answer

First of all you have to know about your company rules and regulations then be a good listener and calmy handel the customer.
Sympathise him for having a bad experience.
Then say sorry to him and give a possible solution to him  according to company policy.
Deal with him in politely manner .
Make him understand that you are sorry about his bad experience.

How you deal with angry customer?

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