How to calculate FTE requirement basis on call volume, AHT, Occupancy, Working Days and Working Hrs? Call Volume:50000 AHT: 1200 Occupancy: 85% Working Days: 5 Working Hrs Excluding 1 Hr Break: 8 Formula:: Calls*AHT/3600/Occupancy/(Working Days * working Hrs)

Question

Accepted Answer

Calculate FTE requirement based on call volume, AHT, occupancy, working days, and hours.

Use the formula: Calls*AHT/3600/Occupancy/(Working Days * working Hrs)
Substitute the given values into the formula
Resulting value is the FTE requirement

Accepted Answer

26891 calls at 3.02 mins is what fte

How to calculate FTE requirement basis on call volume, AHT, Occupancy, Working Days and Working Hrs? Call Volume:50000 AHT: 1200 Occupancy: 85% Working Days: 5 Working Hrs Excluding 1 Hr Break: 8 Formula:: CallsAHT/3600/Occupancy/(Working Days working Hrs)

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