CMS Computers Limited (INDIA) Technical Service Engineer Interview Questions and Answers

Q1. What was my previous project
Ans. 
My previous project involved designing and implementing a new system for monitoring and controlling industrial machinery.
• Designed a user-friendly interface for operators to monitor machine performance in real-time

• Implemented sensors to collect data on machine temperature, pressure, and other key metrics

• Developed algorithms to predict maintenance needs and prevent downtime

• Collaborated with cross-functional teams to ensu
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Q2. What is Virtual agent
Ans. 
A virtual agent is a computer program or AI system that interacts with users to provide assistance or information.
• Virtual agents can be used in customer service to answer questions and provide support.

• They can also be used in chatbots to simulate human conversation.

• Virtual agents can be programmed to handle a wide range of tasks, from booking appointments to troubleshooting technical issues.
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Q1. Asked about signle sign on
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Q2. Asked about MFA
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Q3. What are your strengths
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Q4. What are your weekness
Ans. 
My weakness is that I can be overly critical of my own work, which can sometimes lead to perfectionism.
• I tend to spend too much time on tasks to ensure they are perfect

• I have difficulty delegating tasks to others

• I can be too hard on myself when I make mistakes
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Q1. How do you handle an irate customer?
Ans. 
I remain calm, listen actively, empathize with their situation, apologize for any inconvenience, and work towards finding a solution.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Work towards finding a solution to address their issue
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Q2. How do you troubleshoot if a having internet issue?
Ans. 
To troubleshoot an internet issue, check the connection, restart the router, check for software issues, and contact the service provider if needed.
• Check the physical connection of the router and modem

• Restart the router and modem

• Check for any software issues on the device (e.g. network settings, firewall)

• Contact the internet service provider for further assistance
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Q3. How to find an IP address?
Ans. 
An IP address can be found by checking network settings, using command prompt, or using online tools.
• Check network settings on your device

• Use command prompt and type 'ipconfig' for Windows or 'ifconfig' for Mac/Linux

• Use online tools like 'WhatIsMyIP.com' or 'IP-Address.com'
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It was totally into mathematical and logical questions based test.