What is design thinking and how it can be incorporated in banking?

Question

Accepted Answer

Design thinking is a problem-solving approach that focuses on understanding users' needs and creating innovative solutions.

Design thinking involves empathy, ideation, prototyping, and testing.
In banking, design thinking can be used to create customer-centric products and services.
For example, banks can use design thinking to improve the user experience of their mobile apps or to create new financial products that meet the needs of underserved communities.
Design thinking can also be used to streamline internal processes and improve employee productivity.
Overall, design thinking can help banks stay competitive in a rapidly changing industry by fostering innovation and customer satisfaction.

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