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Citicorp

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3.7

based on 4.4k Reviews

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Citicorp Service Analyst Interview Questions and Answers

Updated 21 Apr 2024

Citicorp Service Analyst Interview Experiences

1 interview found

Service Analyst Interview Questions & Answers

user image Anonymous

posted on 21 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Convenient and easy to solve

Round 2 - HR 

(1 Question)

  • Q1. Basic tell me about yourself
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Hiw to manage rude customers
  • Ans. 

    Managing rude customers involves staying calm, active listening, setting boundaries, and seeking help if needed.

    • Stay calm and composed to avoid escalating the situation

    • Practice active listening to show empathy and understanding

    • Set clear boundaries and assertively communicate expectations

    • Seek help from a supervisor or manager if the situation becomes too difficult to handle

    • Answered by AI
    Add your answer

Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

HSBC Group user image Anonymous

posted on 28 Oct 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
-

I applied via Company Website and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Necessary skills needed for a customer service rep.
    • Add your answer
  • Q2. Why do you want to work at HSBC
    • Add your answer
Round 2 - Aptitude Test 

Behavioral assessment if it aligns with their value (30min-1hr)

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress smart, be confident, You got this, All the best.

Service Engineer Interview Questions & Answers

JPMorgan Chase & Co. user image Anonymous

posted on 9 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Monster and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - Assignment 

Take home assignment to create a payment service

Round 2 - Coding Test 

Leet Code Hard along with leet code easy

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice Leet Code Medium and easy

Customer Service Executive Interview Questions & Answers

American Express user image Soukha bumai

posted on 14 May 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Explain the last movie you have watched
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I sent my resume to HR email 3 to 4 times, as per instructed said will get back to you, after that I waited and waited but even after 7-10 days never responded back, so I called them again and again for confirmation but still no proper response nor any proper feedback, I just wanted to ask them, am I eligible or not, still never responded back, this kind of HR is really unprofessional, feel sorry that they are working with one the best organisation and act like highly professional but not at all, don't even know how to talk with people also, I just wanted to try, doesn't matter wither I'll be selected or not, but atleast wanted to try once, I deserve to get atleast one chance for interview appointment.

Customer Service Officer Interview Questions & Answers

HDFC Sales user image Anonymous

posted on 3 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - ASM 

(2 Questions)

  • Q1. Sales kar loge Aur kaise karte hain
    • Add your answer
  • Q2. HL documentation
    • Add your answer
Round 2 - DM 

(2 Questions)

  • Q1. Sales ka kya knowledge hai
    • Add your answer
  • Q2. Home loan aur Colony Mein क्या-क्या document Lagte Hain
    • Add your answer

Customer Service Executive Interview Questions & Answers

Aditya Birla Capital user image Digital News & Earning Option

posted on 22 May 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Basic about profile previous experience etc
    • Add your answer
  • Q2. Basic about introduction last experience
    • Add your answer
  • Q3. Sales profile products and Marketing in field
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interviewer was good well Test me before hire.

Service Engineer Interview Questions & Answers

Wells Fargo user image Anonymous

posted on 16 Feb 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Service Representative Interview Questions & Answers

BNY user image Anonymous

posted on 2 Apr 2022

I applied via Bny Mellon website and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Where do you see yourself in 5 years?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Topics to prepare for BNY Customer Service Representative interview:
  • Mutual Funds
  • Investment Banking
  • Finance
  • Accounting basics
  • Share Market
Interview preparation tips for other job seekers - This was my last round of mangers with two of them asking me questions simultaneously one after other regarding finance sector and personal opinions it was a great experience about this interview and I thank all my supporters who guided me in cracking this interview.

Customer Service Executive Interview Questions & Answers

HSBC Group user image Anonymous

posted on 18 Apr 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Behavioral 

(1 Question)

  • Q1. What describes you best
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be good in English and you should have knowledge for the role you are applying.

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Mutahir Pasha

posted on 14 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
    • Add your answer
  • Q2. Which metric is important? AHT or CSAT?
  • Ans. 

    CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

    • CSAT directly reflects how satisfied customers are with the service provided

    • AHT only measures the efficiency of handling customer inquiries, not the quality of service

    • Focusing on CSAT can lead to improved customer loyalty and retention

    • AHT can be important for operational efficiency, but should not be prioritized ove

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼
More about working at Citicorp

Citicorp Interview FAQs

How many rounds are there in Citicorp Service Analyst interview?
Citicorp interview process usually has 3 rounds. The most common rounds in the Citicorp interview process are Aptitude Test, HR and One-on-one Round.
How to prepare for Citicorp Service Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Citicorp. The most common topics and skills that interviewers at Citicorp expect are Legal Cases, Legal Compliance, Legal Notices and Strong Communication Skills.

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Citicorp Service Analyst Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Citicorp Service Analyst Salary
based on 24 salaries
₹5 L/yr - ₹11.5 L/yr
36% more than the average Service Analyst Salary in India
View more details

Citicorp Service Analyst Reviews and Ratings

based on 5 reviews

3.9/5

Rating in categories

3.1

Skill development

3.4

Work-life balance

3.5

Salary

4.3

Job security

3.2

Company culture

3.2

Promotions

3.1

Work satisfaction

Explore 5 Reviews and Ratings
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₹24 L/yr - ₹70 L/yr

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₹9 L/yr - ₹37 L/yr

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