Recovering a guest involves addressing their concerns and providing exceptional service.

• Listen actively to the guest's concerns

• Apologize sincerely for any inconvenience caused

• Offer a solution or alter...read more

First we need to take a briefing while opening store or closing time that guest are main thing there should be no partiality happening in front counter we need to treat same way to all the guests if w...read more

For that we have H. E. A. T. training.

H- for Hear

E- for empathize

A- for Action

T- for Thank you very much you brought that matter attention to me.

Follow up with the customer.

1. Apologize to the customer. The first step to service recovery is offering a sincere and heartfelt apology to the customer. ...

2. Take ownership of the problem. ...

3. Get to the r...read more

Be accessible

Listen and empathize

Be pleasant and apologies

Thank the customer for their feedback

Fix the problem and follow up

Through Laaf process

through laaf process