Optum Global Solutions Interview Questions and Answers

The QSR industry offers numerous opportunities for growth and innovation.

• Expansion into new markets and locations

• Introduction of new menu items and promotions

• Implementation of technology for improved efficiency

• Enhancement of customer experience through personalized services

• Collaboration with delivery platforms for increased convenience

• Development of sustainable and eco-friendly practices

I control wastage by implementing efficient inventory management systems and training staff on proper handling and storage of products.

• Implementing a strict inventory control system to track and monitor stock levels

• Regularly conducting inventory audits to identify any discrepancies or potential wastage

• Training staff on proper handling and storage techniques to minimize spoilage

• Implementing portion control measures to prevent overuse of ingredients

• Monitoring production process...read more

To improve sales, focus on customer satisfaction, effective marketing strategies, and efficient sales processes.

• Provide excellent customer service to build loyalty and encourage repeat purchases.

• Analyze market trends and customer preferences to tailor marketing campaigns.

• Train and motivate sales staff to enhance their selling skills.

• Streamline sales processes to minimize customer wait times and maximize efficiency.

• Offer promotions, discounts, or incentives to attract new cust...read more

Recovering a guest involves addressing their concerns and providing exceptional service.

• Listen actively to the guest's concerns

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative to resolve the issue

• Provide exceptional service to exceed guest expectations

• Follow up with the guest to ensure satisfaction

HACCP stands for Hazard Analysis and Critical Control Points. It is a systematic approach to food safety management.

• HACCP is a preventive system used to identify, evaluate, and control food safety hazards.

• It involves seven principles: conducting hazard analysis, determining critical control points, establishing critical limits, monitoring procedures, corrective actions, verification, and record-keeping.

• HACCP is widely used in the food industry to ensure the safety of food pro...read more

Food cost is the total cost of ingredients used to prepare a dish. Controlling food cost is essential for maximizing profits.

• Food cost is calculated by adding up the cost of all ingredients used in a dish.

• To control food cost, monitor inventory levels regularly to avoid waste.

• Implement portion control to ensure consistent serving sizes and minimize food waste.

• Negotiate with suppliers for better prices on ingredients to reduce food cost.

• Analyze sales data to identify popular a...read more

KRA stands for Key Result Area and KPI stands for Key Performance Indicator. The KRA of a shift manager is to ensure smooth operations and customer satisfaction, while the KPIs include metrics like sales targets, customer feedback, and employee performance.

• KRA focuses on the main areas of responsibility for a shift manager, such as ensuring efficient operations, managing staff, and meeting customer needs.

• KPIs are specific metrics used to measure the performance of a shift man...read more