How handle customer if material is not delivered

Question

Accepted Answer

To handle a situation where material is not delivered, it is important to communicate effectively with the customer and take appropriate actions to resolve the issue.

Acknowledge the issue and apologize for the inconvenience caused
Investigate the reason for the delay and provide a clear explanation to the customer
Offer alternative solutions or options to fulfill the customer's needs
Ensure regular communication with the customer to keep them informed about the progress
Take responsibility for the situation and work towards a satisfactory resolution
Provide compensation or discounts if appropriate to maintain customer satisfaction

Accepted Answer

I told to customer vehicle is on the way some problems in vehicle , so due to late your material but don't worry I confirm and then in from you

How handle customer if material is not delivered

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