10+ Wtw Global Delivery And Solutions Interview Questions and Answers

To generate leads without any supported channel, focus on networking, referrals, cold calling, and online research.

• Build a strong network by attending industry events, conferences, and trade shows.

• Ask for referrals from satisfied customers and offer incentives for successful referrals.

• Engage in cold calling to reach out to potential clients directly.

• Utilize online research to identify potential leads and gather contact information.

• Leverage social media platforms to connect wi...read more

CIBIL score and credit score are numerical representations of an individual's creditworthiness and financial history.

• CIBIL score and credit score are used by lenders to assess the risk of lending money to an individual.

• They are calculated based on factors such as payment history, credit utilization, length of credit history, and credit mix.

• A higher score indicates a lower credit risk and increases the chances of loan approval at favorable terms.

• CIBIL score is specific to Indi...read more

Handling an angry customer requires active listening, empathy, and finding a solution to their problem.

• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their emotions

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative

• Follow up to ensure their satisfaction

Sales condition refers to the terms and requirements that must be met in order to make a sale.

• Sales condition includes payment terms, delivery terms, warranties, and return policies.

• It is important to clearly communicate the sales condition to the customer before finalizing the sale.

• Sales condition can vary depending on the product or service being sold and the industry it belongs to.

• Negotiating the sales condition can be a part of the sales process to ensure a win-win situat...read more

Criteria for home loan process include credit score, income verification, employment history, and property appraisal.

• Credit score is a major factor in determining eligibility for a home loan.

• Income verification is necessary to ensure the borrower can afford the loan.

• Employment history is considered to assess stability and ability to repay the loan.

• Property appraisal is conducted to determine the value of the property being purchased.

Home loan policies vary by lender but typically involve borrowing a sum of money to purchase a property, with the property serving as collateral.

• Home loan policies differ among lenders in terms of interest rates, repayment terms, and eligibility criteria.

• Borrowers usually need to make a down payment and pay closing costs when obtaining a home loan.

• The property being purchased serves as collateral for the loan, meaning it can be repossessed if the borrower fails to make paymen...read more

Documents required for a home loan process include proof of identity, income, residence, property documents, and bank statements.

• Proof of identity (such as Aadhar card, passport, or driver's license)

• Proof of income (such as salary slips, income tax returns, or bank statements)

• Proof of residence (such as utility bills or rental agreement)

• Property documents (such as sale deed, NOC, or property tax receipts)

• Bank statements (to show financial stability and repayment capacity)

The mortgage process involves applying for a loan to purchase a property, undergoing a credit check, appraisal, and closing.

• Applying for a mortgage involves submitting an application with personal and financial information.

• Lenders will conduct a credit check to assess the borrower's creditworthiness.

• An appraisal is done to determine the value of the property being purchased.

• Closing involves signing the final paperwork and transferring ownership of the property.

RBI collection guidelines have no specific timing, but are reviewed and updated periodically.

• RBI collection guidelines are not time-bound, but are reviewed and updated periodically

• The guidelines are subject to change based on economic conditions and other factors

• Collection officers should stay updated on the latest guidelines to ensure compliance

• For example, in 2020, RBI issued guidelines for the resolution of stressed assets due to the COVID-19 pandemic

Loans are financial agreements where a lender provides funds to a borrower, who agrees to repay the loan with interest over a set period of time.

• Loans involve a lender providing funds to a borrower, who agrees to repay the loan amount along with interest.

• There are different types of loans such as personal loans, home loans, car loans, and business loans.

• Interest rates on loans can be fixed or variable depending on the terms of the loan agreement.

• Loan terms can vary in duratio...read more

To check a bank statement, log in to your online banking account or visit a branch to request a printed statement.

• Log in to your online banking account using your username and password

• Navigate to the section where you can view your account statements

• Select the time period for which you want to view the statement

• Download or print the statement for your records

• If you prefer a printed statement, visit a branch and request one from a bank representative

B2C sales refers to the process of selling products or services directly to individual consumers.

• B2C stands for Business-to-Consumer

• It involves selling products or services to individual customers

• Examples include retail stores, e-commerce websites, and door-to-door sales

• Marketing strategies for B2C sales often focus on emotional appeals and impulse buying