What do you know about customer satisfaction?

Question

Accepted Answer

Customer satisfaction is the measure of how products or services provided by a company meet or surpass customer expectations.

Customer satisfaction is crucial for business success as it leads to customer loyalty and repeat business.
It is measured through surveys, feedback forms, online reviews, and customer interactions.
Improving customer satisfaction involves addressing customer complaints, providing quality products/services, and excellent customer service.
Examples of improving customer satisfaction include offering personalized solutions, quick response times, and resolving issues promptly.

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