How would you increase your center performance?

Question

Accepted Answer

To increase center performance, focus on training, technology upgrades, performance metrics, and employee engagement.

Implement comprehensive training programs to enhance agent skills and knowledge.
Invest in advanced technology and tools to streamline processes and improve efficiency.
Establish clear performance metrics and goals to track progress and identify areas for improvement.
Promote employee engagement through recognition programs, regular feedback, and career development opportunities.

Accepted Answer

Center Performance can be increased by constant monitoring and implementing new tactics. Such as run a weekly audit for Quality and SLA performance on individual level. Based on your findings develop training modules to reduce error and AHT.