Case Senario of Customer - What would you Do if a customer is Fighting at a Cash Desk for a Refund without Bill

Question

Accepted Answer

the basic tool is forward complaint to your Boss.

Accepted Answer

It's differ on each organisation.

In this case you have to find alternative option like you have to ask customer very politly about Phone no. if she/he has given while billing. If they given any phone no. you can easily track the bill and do the refund process.

If the organisation doesn't take any refund or exchange without bill than as a store manager you have to eacalation this issue with your reporting manager, and same time you have to very polite with your guest/customer.

You shouldn't do anythings which is against your organisation policy.

Thank You

Case Senario of Customer - What would you Do if a customer is Fighting at a Cash Desk for a Refund without Bill

Popular interview questions of Retail Store Manager

Top HR questions asked in Apparel Group India Private Limited Retail Store Manager