Technically what you handle? As well as how you find the fault in suspension and how you resolve the customer complaint.

Question

Accepted Answer

I handle technical issues related to suspension and resolve customer complaints.

I am responsible for diagnosing and troubleshooting suspension problems in vehicles.
I use various diagnostic tools and equipment to identify faults in the suspension system.
For example, I may use a suspension analyzer to measure and analyze the performance of the suspension components.
I also rely on my knowledge of suspension systems and their components to identify potential issues.
Once the fault is identified, I develop a plan to resolve the problem.
This may involve repairing or replacing faulty suspension components.
I ensure that all necessary repairs are carried out efficiently and effectively.
I also communicate with the customer to understand their complaint and provide them with updates on the progress of the repair.
For example, if a customer complains about a bumpy ride, I would inspect the suspension system for worn-out shocks or struts.
If I find any faults, I would recommend replacing the damaged components and perform the necessary repairs.
I would then test the suspension system to ensure that the issue has been resolved and the customer's complaint has been addressed.

Accepted Answer

By taking the road test of the and concentration on the sound which was described by the customer.

Popular interview questions of Senior Service Engineer