Describe a time when you were the only person on shift and had simultaneous inbound and outbound tasks with limited manpower and waiting delivery associates. What did you do?

Question

Accepted Answer

In a manpower shortage, prioritize tasks, communicate effectively, and seek solutions to ensure timely deliveries.

Assess the situation: Quickly evaluate the inbound and outbound packages to determine urgency and prioritize tasks.
Communicate with delivery associates: Inform them about the situation and provide estimated wait times to manage expectations.
Delegate tasks: If possible, assign specific roles to any available team members to maximize efficiency.
Seek assistance: Reach out to nearby teams or supervisors for additional manpower or support.
Implement a temporary solution: If feasible, prioritize outbound packages based on delivery deadlines to minimize customer impact.