How would hamdle a tough customer who is very rude or reluctant. How will you tackle situation in pressure.

Question

Accepted Answer

I would remain calm and professional, actively listen to their concerns, and try to find a solution that meets their needs.

Acknowledge their frustration and apologize for any inconvenience they may have experienced.
Listen actively to their concerns and try to understand their perspective.
Remain calm and professional, even if the customer becomes hostile or aggressive.
Offer potential solutions or alternatives that may meet their needs.
If necessary, escalate the issue to a supervisor or manager for further assistance.
In high-pressure situations, I would prioritize staying focused and maintaining a positive attitude.
I would also draw on my previous experience in handling difficult customers to guide my approach.
For example, in my previous role as a customer service representative, I dealt with a customer who was extremely upset about a delayed shipment. By actively listening to their concerns and offering a discount on their next purchase, I was able to diffuse the situation and retain their business.

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