Can you describe a situation where a customer requested A, but you recognized that they actually needed B? How did you handle that situation, and what was the outcome?

Question

Accepted Answer

I recommended B to a customer instead of A, leading to a successful outcome.

Customer requested A, but after understanding their needs, I recommended B as a better solution.
I explained the benefits of B and how it would address their underlying concerns more effectively.
The customer appreciated the insight and agreed to try B instead of A.
As a result, the customer was satisfied with the outcome and expressed gratitude for the recommendation.

Can you describe a situation where a customer requested A, but you recognized that they actually needed B? How did you handle that situation, and what was the outcome?

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