Amazon principles and implementation

Question

Accepted Answer

Amazon's principles are customer obsession, ownership, long-term thinking, and frugality. They are implemented through leadership principles and a culture of innovation.

Customer obsession means putting the customer first in all decisions and actions
Ownership means taking responsibility and being accountable for results
Long-term thinking means prioritizing sustainable growth over short-term gains
Frugality means being efficient and cost-conscious in all aspects of the business
Leadership principles guide decision-making and behavior, such as 'bias for action' and 'earn trust'
Culture of innovation encourages experimentation and risk-taking to drive continuous improvement

Amazon principles and implementation

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