As a manager, how do you handle a project team when clients report issues that the team is unable to resolve? How do you treat the client and resolve the issue without any breakdown?

Question

Accepted Answer

As a service manager, I prioritize effective communication and collaboration to resolve client issues promptly.

I would first ensure that my team has all the necessary resources and support to address the issue.
If the issue persists, I would communicate transparently with the client, acknowledging their concerns and providing regular updates on our progress.
I would work with my team to brainstorm potential solutions and escalate the issue to higher management if necessary.
Ultimately, my goal is to ensure that the client feels heard and valued, and that we are able to resolve the issue in a timely and satisfactory manner.

Accepted Answer

To build a strong communicate with team.Try to understand client and make sure promise to them and trying to solve his/her problem as soon as possible.