Role and responsibilities of the last company

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Accepted Answer

As a Senior Client Specialist, my role was to provide exceptional customer service and support to clients, ensuring their satisfaction and loyalty.

Managed a portfolio of high-value clients, addressing their inquiries and resolving any issues they encountered
Developed and maintained strong relationships with clients, understanding their needs and providing tailored solutions
Collaborated with cross-functional teams to ensure seamless delivery of products and services to clients
Identified opportunities for upselling and cross-selling to maximize revenue and client retention
Provided training and guidance to junior team members, fostering their professional growth
Utilized CRM systems to track client interactions and maintain accurate records

Top HR questions asked in Access Healthcare Senior Client Specialist