Vision IAS Back Office Staff salaries in Customer Success, Service & Operations in India

Likes

Work life balance,

Dislikes

...tween upper management and staff, leading to confusion and delays in operations. Additionally, salary payments were frequently delayed without prior notice, which caused frustration among employees. Moreover, decisions regarding staff termination appeared arbitrary at times, with little explanation given. The top management seemed to lack the necessary expertise and decision-making skills, often appearing more focused on pleasing the owners rather than addressing operational challenges. I believe there is a need for stronger leadership that prioritizes the well-being of employees and the long-term success of the company.

Likes

- Salary offered for some profiles is more than the market offering - There is flexibility in work hours, but often on the whims of your reporting lead - Locations of offices in Delhi NCR only - Work is related mostly to education sector, so people with that aptitude will find it good. However, other profiles also do exist.

Dislikes

-Salary offered is decent, but the appraisal system does not exist. It seems to be at the whims and fancies of the management. - Some teams have extreme flexible work hours, some have zero. There is no coherent policy. - HR policies on leave and other benefits is not clear. - There is no additional incentive or offering in CTC, so everything like health insurance etc has to be self managed. - HR and Management is in taters, the communication is absolutely bad. You will struggle to get things done. - Onboarding process is very slow, poorly managed. - Extreme office politics which may impact your productivity.

Likes

Nothing to like as such, the management is too bad. The seniors are doing their dream job as they work from home and just leave all the pressure to their subordinates.

Dislikes

No appraisal. Salary is never on time. No work life balance. Monday to Saturday. Nobody listens to you. HR are the worst. No holiday list. Just work without any leave.

Likes

Limited work, easily managable. A set template to work on.

Dislikes

...he set template. Top management is too slow in terms of approving or responding. Salary is never on time, they say that salary will be credited by 15th of the month but in reality it takes upto 25th or at times 28th of the month, one cannot manage their finances at all.

Likes

Cafeteria, Meals

Dislikes

...ss our issues everybody is playing a game with you if you're at executive level. Salary paying like labour after the resignation you are enemy. If you are planning to start your career with them. Please don't!!