Syniverse Technologies Team Leader Customer Service salaries in Bangalore / Bengaluru

Likes

Leave benifits. Salary and hikes. Hybrid work module.

Dislikes

Sudden Layoffs. Veriable pay. Need to extend works beyond 9 hours. No certification allowances will be given by the company, It's upto the person if he/she wanted to do any certification then he/she needs to borrow the money, Nothing will be reimbursed from Syniverse.

Likes

Nothing much to say about likes here, The US team is good to work with.

Dislikes

Indian team from Bangalore is the worse, most of the leadership team is bench warming for the past 14 / 15 years. No new changes will be accepted and the senior employees have a lot of ego issues with new employees and new ideas.

Likes

No micro management

Dislikes

Operation level politics to hault market corrections which leads to immediate lay off Syniverse is renown for their filtering criteria once in every 2 years. I was laid off based on feedback that all my KPIs were unmet however, among team of 3 I was the most experience candidate with more product knowledge yet I was laid off with a lame excuse. And my peer from Onsite was laid off despite his remarkable contribution to the team over the past 8 years

Likes

Syniverse is the best place for freshers, awesome people you will gonna meet and work with

Dislikes

Hikes and career improvement will not be that good. No training’s you will get Management don’t understand the value of employees and they don’t recognise your work

Likes

Management has no idea how to deal with employees and this is the reason they are loosing clients. It is high time they realised, employees are the most important ASSET.

Dislikes

There are better oppurtunities......