Netcracker Technology Operations Analyst salaries in Customer Success, Service & Operations in India (Updated 2025)

Likes

...es aren't tracked like service based companies. But there will be fixed timings. Salary is on a bit higher compared other similar product based companies. Hike percentages will be around 10% (first two hikes will be 12% and 16% for freshers). Job security is good. Cost cutting will be done by removing amenities or delaying the hikes, not by laying off.

Dislikes

Work satisfaction will not be there. Very old product. No platform to learn new technologies. Learning new skills is not a priority. Timesheets need to be submitted at the end of every week even if there isn't much work. It will taken very seriously. Will be a bit difficult sometimes. Company culture is still age old. Need to call everyone 'sir' and hierarchy is still there. Managers aren't friendly but helps much technically. Seniors hangout with seniors only.

Likes

Work life balance is ok. Provides good salary for new joiners.

Dislikes

Lot of politics in Indian management. Whole top management is Russian, so lot of times Indian employees are not trusted by them and have less opportunity and growth compared to Russian employees. There is no cab service by company, neither do they reimburse cab bills. Only reimburse fuel cost for your travel but that also comes with tax deduction. There are just no office parties or any celebrations Gifts they give on special occasions are very cheap. No yearly bonuses. Their so called quarterly awards involve lot of politics and it's not based on real performance of an employee.

Likes

Niche tech to learn and work Flexible work culture Good initial package hike Great office environment

Dislikes

Smaller appraisal hikes Just a Click button job for few roles Dominance of a particular CIS people Less leaves No cab facility Less overseas opportunities for indians

Likes

They pays well

Dislikes

...arning and woriing on it. Which will. Not help u anyway for ur future projects. You can work here for 2 yrs for a good salary and resign.

Likes

Good product and people are sound in technology. Good pay as per market only at time of joining Not sure about increment and promotion

Dislikes

they don't welcome you and don't explain basic stuff of thier product. I got cuss words in return for asking multiple time